Background home 9

PRIVACY POLICY

1. PURPOSE AND SCOPE OF DATA COLLECTION

We collect customer information including: full name, email address, phone number, and physical address, primarily via the Contact and Shop sections on our website. This information is required when users:

  • Request consultation;

  • Make a purchase;

  • And to help us confirm transactions and protect consumers’ rights.

Users are responsible for securing all activities and data associated with their personal information and email accounts. Users must promptly notify our website administrators of any unauthorized access, abuse, or data breaches related to their account so we can take timely action.

2. SCOPE OF INFORMATION USAGE

Collected personal information may be used for the following purposes:

  • Order confirmation and delivery;

  • Providing product information upon request;

  • Sending marketing and promotional emails about our products;

  • Notifying users of updates or activities on the website;

  • Communicating and resolving issues in special cases.

We do not use personal information for any purpose beyond those directly related to transactions, unless with the user’s consent or when required by law.

Disclosure of user information may occur if requested by judicial authorities such as: prosecutors, courts, or police investigating potential legal violations.

3. DATA RETENTION PERIOD

Personal information is stored until the user requests its deletion. Otherwise, the information will be securely retained on our servers.

4. ENTITIES WITH ACCESS TO PERSONAL INFORMATION

Your personal data may be accessed by:

  • Authorized employees of the company;

  • Contracted partners performing specific services on our behalf. These partners may access part or all of the data, depending on the agreement, to assist in service delivery.

5. DATA CONTROLLER INFORMATION

PHU HA FOOD MANUFACTURING AND PROCESSING CO., LTD
Address: Group 2, 30/4 Street, Quarter 1, Duong Dong Ward, Phu Quoc City, Kien Giang Province, Vietnam
Email: [email protected]

6. METHODS FOR USERS TO ACCESS AND EDIT THEIR DATA

Users have the right to review, update, correct, or delete their personal data by contacting our website administrators.

If a user wishes to file a complaint regarding data privacy, they can contact the website management team. Upon verifying the details, we will take appropriate action depending on the severity of the issue.

7. CONSUMER COMPLAINT HANDLING MECHANISM

  • Disputes between users and the company shall be resolved first through negotiation.

  • If no agreement is reached, either party may escalate the case to the competent People’s Court.

  • The complainant must provide evidence such as emails or messages. We will contact them directly to resolve the issue.

  • If the situation exceeds our authority, we will escalate the matter to the appropriate regulatory agencies, while continuing to support the complainant.

8. DATA SECURITY COMMITMENT

  • Personal information is absolutely secured in accordance with our privacy protection policies.

  • We do not use, share, transfer, or disclose personal data to third parties without the user’s consent, except when required by law.

  • In the event of a server breach resulting in data loss, we will report it to the authorities and promptly notify affected users.

  • All online transaction data, including invoices, accounting records, and digital documents, are securely protected.

Note:
Customers must provide accurate personal information when registering or making a purchase. We are not responsible for resolving any complaints if the provided information is incorrect or fraudulent.